Frequently Asked Questions
Technical: Lecture & Computer Issues
- The class lectures available for download from each course website are in zip format. On the course video lecture page, click on the download link for the lecture you wish to view and save the zip file. Once saved, right click and select extract all files. Once all files are extracted (this can take some time, depending on the size of the files) click on the Default.html file to view the lecture.
- To view a class lecture through streaming media, go to the Video Lectures & Notes link on your course's home page. Click on the Lecture Videos button. Login with your Unity ID and password. Click on the course number on the left side of the screen. Then click on the lecture number you wish to view on the right side of the screen.
- What should I do if I try to login to the view my class lectures, and I get a message that says I am not authorized to enter the site?
- If you are having difficulty accessing the video lectures, there may be Unity ID password synchronization issues. Please go to: https://sysnews.ncsu.edu/passwd/. Enter the same password for old and new password (you don't need to use a new one). After submitting, you should see a green box saying that your password is synchronized. Soon after, you should be able to access the lectures.
- If you are using a pop-up blocker or popup manager, you may need to grant access to the page or temporarily disable popup blocking before you attempt to view the lectures.
- The latest version of Internet Explorer is best for viewing Engineering Online course lectures, though our lectures play on all standard browsers. Classic streaming on Internet Explorer allows viewers to increase playback speed incrementally from 1.2 - 2x normal speed.
- If you have already accessed the streaming lectures page and decide to download a course instead of viewing it online, you can download class lectures by clicking on the downward-pointing arrow to the right of the desired lecture. From there, proceed in the usual manner to save, extract, and play downloaded lectures.
- Your Unity ID and password is critical for accessing your course lectures, student e-mail account, library services, and your eBill, among other things. Nearly every system on NC State University’s campus that requires a login uses the Unity ID. If you do not know your Unity ID and password, visit the Office of Information Technology’s website for more information on this important access code.
- Engineering Online students can contact the EOL office Monday-Friday 8:00am – 5:00pm EST if technical questions arise with a course website or one of our learning technologies. Engineering Online students should only contact NC State University’s help desk (http://help.ncsu.edu/) with questions about their Unity ID or student e-mail account.
- While some Engineering Online courses are highly technical, the processes to access course lectures and submit assignments are not. In general, you just need to be able to maneuver around the internet, know how to use your NC State University e-mail account, and be able to use a scanner or fax machine to submit homework assignments. .